Refund policy

Returns & Exchange Policy

We want you to love every Myver piece. If for any reason you're not completely satisfied, here's how we can help.

Our Promise to You

At MyVer, every piece of silver jewellery is handcrafted with intention — made carefully, packed with love, and sent to you as a reflection of our craft. Because each piece is made-to-order and handled with the highest care befo

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@myver.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@myver.in.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@myver.in.

re dispatch, we are unable to offer returns or exchanges.

However, we fully stand behind the quality of every MyVer piece and are happy to offer a replacement if something goes wrong on our end.

What We Offer — Replacement Only

We offer a 5-day replacement policy from the date of delivery under the following conditions:

✦ The item received is broken or damaged

 ✦ The item received is defective in craftsmanship (e.g. broken clasp, bent structure, missing stone)

✦ You received the wrong item from what you ordered

We do not offer replacements or refunds for:

  • Change of mind or personal preference
  • Tarnishing due to improper care (silver naturally tarnishes — please follow care instructions)
  • Sizing issues for rings (please refer to our size guide before ordering)
  • Items that have been worn, altered, or damaged after delivery
  • Items without unboxing video proof (see below)

📹 Mandatory Unboxing Video Requirement

To protect both you and MyVer, an unboxing video is mandatory for all replacement requests.

Please follow these steps at the time of delivery:

  1. Record a clear, uncut video before and while opening the package
  2. The video must show the sealed package, the opening process, and the item inside
  3. The video must be recorded in good lighting so the item is clearly visible
  4. Do not stop or pause the video at any point during unboxing

⚠️ Replacement requests submitted without a valid unboxing video will not be accepted under any circumstances. This policy exists to ensure a fair and transparent process for every customer.

How to Request a Replacement

If your item qualifies for a replacement, here's what to do:

  1. Mail us within 5 days of delivery.
  2. Send your order number and unboxing video
  3. Share clear photos of the damaged or defective item
  4. Our team will review your request within 24–48 hours
  5. Once approved, we will dispatch your replacement piece within 3–5 business days

Refunds

We do not offer monetary refunds. All approved claims will be resolved through product replacement only.

In rare cases where the exact same product is unavailable, we will offer a store credit of equal value valid to your account.

COD & Prepaid Orders

This replacement policy applies equally to both COD and prepaid orders. Please note that COD orders are also subject to the unboxing video requirement.

A Note From Us 🤍

We understand that receiving a piece you love matters deeply. Every MyVer piece leaves our hands after careful quality checks — wrapped with care and packed to reach you safely. If something does go wrong in transit, we will always make it right.

Thank you for trusting MyVer with your story.

Wear confidence. Wear MyVer.

Contact us: 📧 care@myver.in